We want you to be completely satisfied with your Thal Naturals purchase. If something isn’t quite right, don’t worry! We offer a simple return and exchange policy to ensure a smooth experience.
Here’s what you need to know:
What can be returned/replaced?
- Wrong or Expired Products: Received the wrong product or one that’s expired? We’ll take care of it! Raise a return/replacement request within 7 days of
- Damaged or Missing Products: Did your package arrive damaged or missing items? Notify us within 2 days of delivery for a swift
How to initiate a return/replacement:
- Contact Us Quickly: Reach out to our friendly customer service team within the specified You can do this by:
- Email: Royalorganics733@gmail.com.
- Whatsapp: 0330 1243231 (We love the instant connection!)
Provide these details:
- Order number
- Contact information
- Brief description of the issue (wrong product, damage, )
- Our Review: We’ll review your request within 2 business
3. Return Process:
- Our Pickup (if available): If our reverse pickup service is available in your area, we’ll arrange a convenient pickup
- Self-Shipment (if pickup unavailable): If pickup isn’t an option, you can self-ship the product(s) using a reliable courier of your choice. We’ll reimburse your reasonable courier
- Verification and Action: Once we receive the returned product(s), we’ll verify the claim and initiate either a replacement (subject to stock availability) or a refund.
What can’t be returned/replaced?
- Opened, used, or altered Unfortunately, we can’t accept returns for products that have been tampered with or show signs of use.
- Missing original packaging (mono cartons, labels, etc.). Please keep the original packaging for a smooth return
- Return/replacement requests made after 7 days from the delivery date for wrong/expired
- Damage/missing product claims reported after 2 days from the delivery
We’re here to help! If you have any questions about our return and exchange policy, don’t hesitate to contact us. We’re always happy to assist you!
